Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs Post changes to appropriate guest accountsĪnticipating and addressing guests needs, and resolving their problems and complaints Maintain the record of guests that have checked in and out Make recommendations for activities and restaurants Takes payment and resolves billing issuesĪnswer phones and respond to emails in a professional and friendly manner Handles both check-in and check-out process Registers guests and accommodates requests whenever possible A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Job Summary: The Front Desk Agent is responsible for checking hotel guests in and out of their rooms.
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